dhme0ylgsx in shopee 2026/6/14

my point is,
1, I don't know which day can I get the replacement.
2, in that case, i=when i request their refund, they wouldnt accept.
        the original one of 850 pesos ORDER ID. 260612V7TF8DQR
        the second one of 10 pesos ORDER ID. 260624VFTSS4RT

below is our conversation.

red is me
blue is dhme0ylgsx

2026/6/24Thursday
this product doesnt charge my mobile and mobile battery at all.
how can i use it?
can you explain about it?
Dear customers:
The product is ready to be shipped. Order at will.
The order will be shipped within 1-2 days.
Generally, the goods can be received within 3-5 days.
4.5-year warranty If there is a problem with the product, our shop is responsible for return and repair.Follow the shop to get discounts

Thank you for providing this information. We sincerely apologize for the inconvenience this has caused and completely understand how frustrating this must be. As a token of our apology we would like to send you a new one, May I kindly ask if this would be acceptable for you?https://shopee.ph/product/662865236/45362269067/
Step 1: Click the after-sales link I provided.Step 2: Proceed to checkout and place your order.Step 3: Kindly wait for the replacement item to arrive.We sincerely apologize for the inconvenience and appreciate your patience. If you are satisfied with our solution, we would be grateful for your positive feedback. Should you have any further questions, please don’t hesitate to reach out we’re more than happy to assist you.Note: If there is shipping fee, we can reimburse it after you receive the replacement

Kindly follow the instructions and disregard the picture of the aftersales link its a cover up for us to manually give you the replacement
Step 1: Click the after-sales link I provided.Step 2: Proceed to checkout and place your order.
i got through this procedure now.
you can wait for it to arrive po that would be the next step 
no need to return the previous item
Please be advised that your replacement item has already been processed. Thank you for your patience, and we truly appreciate your understanding.
Please wait for a moment, ma’am/sir. We will ship your replacement as soon as possible and will update you once it has been processed.

2026/6/28Sunday
when can I receive the replacement?
Please wait a moment, we'll be checking this order (Order ID: 260624VFTSS4RT) :
Dazzling Light 30 Years Warranty After-sales Service111
If not the order you want to check, please click on Check Other Orders below to select another
I understand your concern. Your replacement order is currently being processed. The latest update shows it's in the 'in delivery' stage. We'll keep you updated and aim to deliver it as soon as possible. Please contact Shopee for any further assistance.
I understand your concern. The replacement order is currently being prepared by the seller and is expected to be shipped out by the order ship date of 09/04/2026. We will ensure it reaches you as soon as possible.
if it takes more than 2months, could you pay me back!?
I understand your concern, and I apologize for the inconvenience. However, I cannot provide a refund for the replacement item if it takes more than two months to arrive. Please contact Shopee for further assistance.

2026/6/29Monday
just pay me back.
We sincerely apologize for the delay due to the high volume of orders. Please rest assured that your order will be shipped as soon as it is ready.
I dnt need new one, just pay my money back.
Dear buyer, your message is well received. As it is currently outside our working hours, we are unable to respond to you. We will reply once we are online. Thank you for understanding.
I ll come to my local police tomorrow, if you wouldnt pay me back
Please advised that your replacement is already processed on our system po and cannot made any change son this po
what day can I get new one?

this a the fraud, exactly, just a pay me back.
we can't provide the exact date but rest assured that we will ship it as soon as the item is prepared po
you are selling the same products right now, aren't you?
what day can I get it?
Hello, medyo matagal ang pag aasikaso ng pre-order. Inaasahan din na ipadala ito sa loob ng XX na araw.
what day can I get it?
we can't provide the exact date ma'am/sir but rest assured that we will ship it as soon as the item is prepared po
in that case, just pay my money back.
we can't provide the exact date ma'am/sir but rest assured that we will ship it as soon as the item is prepared po
what day can I get it?
We understand your concern, however we cannot provide a specific delivery date because shipping time depends on the courier’s schedule and logistics process. What we can assure you is that your order is being processed and you will receive updates once it is out for delivery. You may also track your order status in the app for the most accurate delivery update. Thank you for your understanding
what day can I get it?
Hello, medyo matagal ang pag aasikaso ng pre-order. Inaasahan din na ipadala ito sa loob ng XX na araw.
we cannot provide a specific delivery date because shipping time depends on the courier’s schedule and logistics process.

2026/6/30Tuesday
what day can I get the replacement?
Once we have the information from our warehouse po we will update you immediately po 10:55